The Hospitality Industry


The Food and Hospitality Industry has become one of the biggest employers in our state. It now has attained a much higher status in society and demands high standards of work from its employees. Employment opportunities are many, but eagerly sought by a vast majority of people. For this reason as in any other established business, interviews are conducted. Through these interviews, the interviewer looks for personal qualities and interpersonal skills in a prospective employee to fulfill the job requirements. One of the most important things that an employer looks for are personal qualities. These consist of: a keen attitude, a friendly disposition, neat appearance, a willingness to work, confidence, cleanliness, personal hygiene, deportment (efficient) and honesty, among the many others. Interpersonal skills basically include the ability to interact with people and using initiative to deal with problems which may arise if the customer is not satisfied. If interpersonal and personal skills are exercised then they will greatly contribute to a happy and successfully working environment. This can be accomplished by remembering to keep in mind the fundamental aspect of any catering establishment which is to "Always acknowledge that the customers are the most important people in the business, and nothing is more important than serving them." - An introduction to catering.

Due to the fact that a large amount of job satisfaction can be found in the food and hospitality industry, jobs are very often sought after. Many who wish to enter the industry usually do so by gaining a apprenticeship . Apprenticeships in the hospitality industry usually last between 2.5 years to 4 years. These apprenticeships mainly consist of 'on the job training', combined with full time practical work experience, along with future training at TAFE. Apprenticeships are usually categorized into : bread making and baking, butchering and small goods making, cooking , pastry cooking and waiting. To gain a apprenticeship today in South Australia a person needs to be at least 15 years old. Also the applicant is required to have at least reached year 10, and to have a good grounding in basic mathematics.

Apprenticeships are administered by the state government and before applying for one it is recommended that one registers their interest with a job centre. When a employer takes on a apprentice, there is a probationary period of three months before the contract is signed, this ensures that the employer will permit the apprentice to take time off to attend classes.

Many people belief that apprenticeships and traineeships are the same, however the two do differ some what, for example: The Federal Government have administed traineeships, which last for a minimum of a year, and consists of 13 weeks in off the job training and 39 weeks in employment. Unlike a apprenticeship the minimum age for a traineeship is 16 - 19 years old. On completion of the traineeship, trainees are awarded an Australian Traineeship which provides nationwide industry recognition. The certificate also enables the trainee to qualify for further education and training. In1927 the ACTU came into action for almost all Australian industries. The ACTU provides greater individual negotiation between worker and employer. The trade movement in Australia has provided its members worker collective power to improve their rights and working conditions. Its these trade unions which have had a major impact in the development of industrial law and industrial relation. The main hospitality industry union is the Australian Liquor, Hospitality and Miscellaneous workers union, which has about 250 000 members. Australian trade unionism is characterized by a system of regulation of industrial relations. The Australian trade union in the pass few years has provided its members with collective power to improve their rights and working conditions. It is these trade unions which have played a major role in the development of industrial law and industrial relations.

Unions need to be registered and have rules for their activities. Union members pay membership fees. Trade unions maintain contact with their members through a network of workplace representatives. The union representative can discuss members complaints with the employer. The union also provides legal assistance, and keeps them informed in workplace health and safety issues. Legislation's is laws which have been passed by the Federal and State Government to control conflicts which may arise in the work place. An example of this is the industrial relations act which creates the Australian industrial relations commission ( the IRC )